Refund and Returns Policy

Impel Crest Trading Pty Ltd – Refund & Returns Policy

Thank you for shopping at Impel Crest Trading!

We appreciate your business and want to ensure a smooth shopping experience. This policy outlines the conditions under which you can return or exchange an item.

General Policy:

  • We accept returns and exchanges for pool hardware only, provided the packaging is unopened and undamaged.
  • We do not offer refunds or exchanges for Fizz-Ezy cleaning tablets, pool chemicals, or water treatment products due to the nature of these items.

Returns for Pool Hardware (Unopened & Undamaged Packaging Only):

  • You have 7 days from the date of purchase to return or exchange unopened and undamaged pool hardware.
  • To initiate a return, please contact our customer service team at [+27 82 924 5701] or [orders@impelcrest.co.za]. We will provide you with a return authorization number (RAN) and instructions on how to return the item.
  • You are responsible for the cost of returning the item.
  • Once we receive the returned item and verify its condition, we will issue a full refund to your original payment method, or exchange the item for a different product (subject to availability).

Non-Returnable Items:

  • Fizz-Ezy cleaning tablets
  • Pool chemicals
  • Water treatment products

Reasons for Non-Returnability:

  • These items are consumable in nature and cannot be guaranteed to be unused or uncontaminated once opened.
  • For pool chemicals and water treatment products, ensuring proper storage and handling is crucial. Returns would compromise the integrity and effectiveness of these products.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at [phone number] or [email address]. We will work with you to resolve the issue, which may include a replacement or full refund.

Please Note:

  • We reserve the right to modify this return policy at any time.
  • This policy does not apply to warranty claims. Please refer to the manufacturer’s warranty for warranty-related issues.

We hope this information is helpful! If you have any questions regarding our return policy, please don’t hesitate to contact us.

Impel Crest Trading Pty Ltd