Impel Crest Trading Pty Ltd – Refund & Returns Policy
Thank you for shopping at Impel Crest Trading!
We appreciate your business and want to ensure a smooth shopping experience. This policy outlines the conditions under which you can return or exchange an item.
General Policy:
- We accept returns and exchanges for pool hardware only, provided the packaging is unopened and undamaged.
- We do not offer refunds or exchanges for Fizz-Ezy cleaning tablets, pool chemicals, or water treatment products due to the nature of these items.
Returns for Pool Hardware (Unopened & Undamaged Packaging Only):
- You have 7 days from the date of purchase to return or exchange unopened and undamaged pool hardware.
- To initiate a return, please contact our customer service team at [+27 82 924 5701] or [orders@impelcrest.co.za]. We will provide you with a return authorization number (RAN) and instructions on how to return the item.
- You are responsible for the cost of returning the item.
- Once we receive the returned item and verify its condition, we will issue a full refund to your original payment method, or exchange the item for a different product (subject to availability).
Non-Returnable Items:
- Fizz-Ezy cleaning tablets
- Pool chemicals
- Water treatment products
Reasons for Non-Returnability:
- These items are consumable in nature and cannot be guaranteed to be unused or uncontaminated once opened.
- For pool chemicals and water treatment products, ensuring proper storage and handling is crucial. Returns would compromise the integrity and effectiveness of these products.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at [phone number] or [email address]. We will work with you to resolve the issue, which may include a replacement or full refund.
Please Note:
- We reserve the right to modify this return policy at any time.
- This policy does not apply to warranty claims. Please refer to the manufacturer’s warranty for warranty-related issues.
We hope this information is helpful! If you have any questions regarding our return policy, please don’t hesitate to contact us.
Impel Crest Trading Pty Ltd